Answers to common questions, and a direct line to the XRep team.
[email protected] · we reply within 2 business days
01Subscription and billing
How do I cancel my subscription?
On your iPhone, open Settings, tap your name at the top, tap Subscriptions, tap XRep, then tap Cancel Subscription. You keep access until the end of the period you paid for. Deleting the app does not cancel the subscription.
Will I be charged after the free trial?
Yes, unless you cancel at least 24 hours before the 7-day trial ends. After that, XRep Premium is $9.99 USD a month (local prices may differ).
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, and choose the XRep charge.
I got a new iPhone. How do I restore my subscription?
Sign in with the same Apple ID, open XRep, and tap Restore Purchases on the subscription screen.
02Workouts
Do I need equipment?
No. Choose Home, no equipment during setup and every workout uses only your body weight. You can add dumbbells or switch to Gym later in your profile.
Can I avoid jumping or high-impact moves?
Yes. Turn on Low impact or No jumping in your preferences and XRep only shows moves that fit.
Is XRep safe after having a baby?
The postpartum workouts are gentle and progressive, but please get the all-clear from your doctor before starting.
03Your data
Where is my data stored?
Your settings and workout history are stored on your iPhone. See the Privacy Policy for details.
How do I delete my data?
Delete the XRep app from your iPhone to remove the data it stored there. To ask about anything else we may hold, such as support emails, write to [email protected].
04Still need help?
Email [email protected] with your iPhone model, iOS version and a short description of what happened. A screenshot helps a lot.